Greeting candidates and verifying appointment details

Candidates are asked to arrive at the test center 15 to 30 minutes before the exam appointment time, depending on the exam sponsor. For more information about handling late candidates, see Handling no-shows and late arrivals.

Follow these steps when a candidate arrives to take an exam:

Greet the candidate when they enter the test center. Show the candidate where they can hang coats, if applicable. (For more information about coat racks, see Coat racks.)

If you cannot process a candidate immediately, indicate where the candidate should wait. Tell them that candidates are processed in the order in which they arrive.

Candidates are not permitted to bring food or beverages into the testing room unless they have an accommodation. For more information about the food and drink policy, see Personal belongings that must be stored. If a candidate has an accommodation for food or beverages, see Food and drink in the testing room.

Candidates who arrive at your test center with a service dog should be admitted. They are not required to have an accommodation for the service dog. For more information about service dogs, see Handling candidates with service dogs.

Ask for the candidate's name and the name of the exam they want to take. Verify that the candidate's appointment is listed on your test center's schedule and is deliverable.

To display the schedule pane, log in to Admissions Manager. For more information, see Opening Admissions Manager in this chapter. Click the exam appointment time on the schedule pane to display a list of candidates scheduled at that time.

Check to see whether the candidate has been approved for any accommodations.

If an A appears in the A column on the schedule pane, the candidate has been approved for an accommodation. Click the name on the schedule, and check the bottom of the window to see more information about the accommodations that have been granted.

You may need to scroll to the bottom of the window in order to see the information about the accommodation. For more information about handling accommodations, see About disabilities and accommodations.

Check to see whether the candidate has a waiver applied to their exam.

Waivers are allowed on exams for regulatory programs only, but not all regulatory programs allow waivers. See the exam sponsor's client reference to see if waivers are allowed. For more information, see Handling waivers for regulatory exams.