Handling waivers for regulatory exams

Client waivers and partial pass waivers are allowed on exams for regulatory programs only, but not all regulatory programs allow waivers. Refer to an exam sponsor's client reference to see if waivers are allowed. Client waivers and partial pass waivers are automatically applied to a candidate's appointment during registration.

There are two types of exam waivers:

Client waivers are issued by an exam sponsor. Client waivers exempt a candidate from taking a particular exam based on reciprocity between states (reciprocity waiver) and the recognition of professional certification, license, or education (education waiver). Candidates are required to wait until their waiver application is processed and applied to the system before they are able to register for an exam. Client waivers are not to be accepted or applied at test centers.
Partial pass waivers are automatically generated when a candidate passes one of the modules. A candidate who fails one module and passes the other only needs to retake the failed module. Partial pass waivers have a score and are considered temporary because they are only valid for a period of time, such as a certain number of days or number of retakes.

If part of a candidate's exam is waived, you can see the waived module or section of the exam by clicking the candidate's name in the Admissions Manager schedule. If you see a waiver applied to the exam, or if the candidate indicates that a waiver should be applied to the exam, verify the waived part of the exam with the candidate.

If the wrong waiver was applied or if a waiver was not applied but should have been, create a case, selecting these options:

Exam delivery

Waiver request issue

If the wrong waiver is applied to the candidate's exam, turn the candidate away. Provide the case number to the candidate, advise the candidate to contact the Pearson VUE Call Center using the exam sponsor's registration phone number, and direct the candidate to reference the case number.
If there is no exam waiver but one should be applied, the candidate must cancel the appointment and re-register with the exam waiver applied. The candidate will forfeit all exam fees and will need to re-register with the exam waiver applied. Advise the candidate to contact the Pearson VUE Call Center for further instructions by using the exam sponsor's registration phone number.

Test administrators do not have the ability to apply exam waivers at the test center.