Proctoring guidelines

Follow these guidelines when proctoring exams:

Candidates must be monitored continuously throughout their exams.

At PVTCs, you must have a clear view of all workstations, and the hands of all candidates should be visible. How you monitor the candidates depends on the test center configuration.

In room: You monitor the candidates from within the testing room. It is important that this type of viewing does not cause a disturbance.
Viewing window: You monitor the candidates through a window that looks into the testing room. You must be able to view the entire testing room through the window.
Viewing equipment: You monitor the candidates using a video and audio feed from a camera located in the testing room. The feed is displayed on the administration workstation.

PVTC Selects are required to have a video surveillance system for proctoring.
If your test center has video or audio monitoring, you must inform candidates during check-in that they will be monitored by video or audio throughout their testing session. Candidates cannot refuse to be video or audio monitored.

When you switch duties, take a break, go to lunch, end your work day, or leave the test center for any period of time, you are required to log out of all applications. The test administrator who is currently registering, proctoring, or administering exams must log into the applications with their personal username and password.
You are prohibited from using cell phones, checking email, reading books, eating, or drinking while proctoring. These activities can distract you from noticing issues in the testing room.
If you observe notes or other materials being removed from the testing room by a candidate at any time, attempt to confiscate the materials and create a case immediately. For more information, see Reporting candidate misconduct.
Candidates must raise their hand to obtain a clean noteboard, booklet, or replacement pen during the exam. Collect the current noteboard, booklet, or pen before you give the candidate a new one. Usually, candidates may only have one noteboard or booklet at a time.
Do not give candidates food, medical assistance, or medication. This includes aspirin, cough drops, and so on.
Address all disturbances in the testing room. This may include disturbances caused by candidates in the testing room or noises outside the testing room that can be heard in the testing room.
If a candidate does not return from a break, first check the exam sponsor's client reference for specific instructions. If there is no information in the client reference, leave the exam in break mode and allow time to expire, and create a case.