Reporting candidate misconduct

Create a case as soon as possible in any situation that involves candidate misconduct. Doing so helps to ensure that the escalation process to the exam sponsor begins promptly. Furthermore, some exam sponsors are able to withhold exam results for further investigation if a case is created before the results are processed by the hub and returned to the exam sponsor. See the exam sponsor's client reference for more information.

Create a case, selecting these options:

Exam delivery

Candidate error or misconduct

If the test center is busy, you may enter a brief description along with a note that you will update the case with complete details before the end of the testing day.

Always include the following information in the case:

Test administrator name, phone number, and email address.
Complete and detailed description of the candidate's behavior, including the sequence of events that were observed.
Location or situation of the candidate when he or she was confronted.
Names and roles of all other people who witnessed the candidate's behavior or who were present when the candidate was confronted.
Description of the candidate's reaction, and any discussion between the candidate and the test administrator.
Description of any prohibited materials the candidate used, if applicable, and whether or not these were confiscated or surrendered.
Comments made by both the test administrator and the candidate.
Any other relevant information concerning the incident.

Channel Security will review the case and may ask follow-up questions.

At times, Channel Security may require a formal, signed statement from you during the follow-up investigation or candidate appeals process. In these situations, Channel Security will notify you and will work with you to prepare a written statement from the information included in the case. The statement must be printed on company letterhead, signed by each test administrator who was present during the incident and subsequent intervention, and then sent to Channel Security.

Unless you are instructed otherwise, send any materials confiscated from the candidate to Channel Security through mail or courier.

At times, Pearson VUE Authorized Test Center Selects may be asked to submit video clips for the period when the misconduct occurred. The procedure for doing this depends on your location and the amount of video clip data required. VSS or Channel Security will provide instructions on how to do this.