Checking in assistive personnel

Assistive personnel should arrive at least 30 minutes before the candidate's appointment. Before proceeding with check-in, confirm that the candidate was granted an assistive personnel accommodation.

Because assistive personnel are not taking exams, you must check them in manually without the admission steps in Admissions Manager. You do not need to capture their photograph, palm vein patterns, or digital signature.

Use the processes in the following sections to manage appointments with assistive personnel.

Check-in process for assistive personnel

Sign language interpreters can assist with the candidate check-in process.

Follow these steps to check in assistive personnel after checking in the candidate using the standard process:

Ask the assistive person for identification.

Assistive personnel must present an unexpired, government-issued ID that has their name, photo, and signature. If the ID is missing a signature, they must present a secondary ID that has a photo or signature.
Verify that the name on the ID matches the name listed in the case (and on the Assistive Personnel Attendance Record, if applicable). If the name on the ID does not match the name in the case because the original assistive person had to cancel, see Substitute assistive personnel.

Ask the assistive person to complete and sign the appropriate document.

Readers, recorders, and interpreters from uExamS are instructed to bring the Assistive Personnel Attendance Record with them to the appointment. If they forgot, print a copy from the Resources application in the Connect portal.
PCAs will not have an attendance record but may be required to sign a non-disclosure agreement (NDA). If this is required, Pearson VUE will attach a blank NDA form to the Approved accommodations site notification case. Print the NDA before the PCA arrives so it is ready for the check-in process.

Ask the assistive person to complete and sign the appropriate log sheet.

At PVTCs, assistive personnel must sign the Test Center Log Sheet. At PVTC Selects, assistive personnel must sign the Site Visitor Log Sheet. Printable versions of the Test Center Log Sheet and Site Visitor Log Sheet are available in the Resources application in the Connect portal.

Compare the signatures on the log sheet (and the attendance record or NDA, if applicable) with the signature on the ID. All signatures must match.

After checking the signatures, return the ID to the assistive person. Instruct the assistive person to keep the ID with them because it is needed for signing in and out of the testing room.

If applicable, also return the attendance record to the assistive person. Ask the assistive person to provide it to the proctor when signing in to the testing room.

Show the assistive person where to store personal belongings during the exam.

The personal belonging rules that apply to candidates also apply to assistive personnel. One exception is that assistive personnel can take a covered water bottle and contact lens wetting solution into the testing room. For more information, see Assistive personnel guidelines and Storing personal belongings.

Introduce the candidate and the assistive person to each other after they have each completed the check-in process.

Candidates might not want others to know that they have a disability. Introduce the candidate and assistive person to one another in the private testing area.

Entry, exit, and exam delivery for assistive personnel

Follow these steps to sign assistive personnel in and out of the testing room:

Before the candidate and assistive person initially enter the testing room, explain the exam sponsor's break policies to them both. You must also explain the following assistive personnel break policies:

If the candidate takes a break, the assistive person must also take a break. Both must leave the testing room.
The assistive person cannot take a break unless the candidate also takes a break.
When a candidate takes a break, sign the candidate out using the standard process. Ask for the assistive person's ID and verify that the photo on the ID looks like them. Log the time on the Test Center Log Sheet for PVTCs or the Site Visitor Log Sheet for PVTC Selects.
After a break, first sign in the candidate using the standard process. Then, ask for the assistive person's ID and verify that the photo on the ID looks like them. You must escort the candidate and the assistive person back into the testing room at the same time.

Collect the assistive person's Assistive Personnel Attendance Record (if applicable).

Tell the assistive person that they will receive the attendance record after the exam. Store it in a secure location until the exam ends.

Ask the assistive person to complete the pat-down process as described in Checking items brought into the testing room. Do not touch the assistive person.
If the assistive person is wearing eyeglasses, visually inspect the item. For detailed instructions, see Checking eyeglasses.
Escort the candidate and assistive person into the testing room. You must then start the exam as you normally would.
After the exam, sign out the candidate and the assistive person.

At PVTCs, be sure to sign out the assistive person on the Test Center Log Sheet. At PVTC Selects, sign out the assistive person on the Site Visitor Log Sheet.

Sign the assistive person's Assistive Personnel Attendance Record (if applicable) and return it to the assistive person. You do not need to scan a copy of this document.
At PVTC Selects, scan a copy of the Site Visitor Log Sheet and attach it to a case, selecting these options:

Admissions/Check-in

Site visitor

For more information, see Submitting Site Visitor Log Sheets and letters of authorization.

For candidates with a PCA, scan the signed NDA and upload it to the Approved accommodations site notification case if applicable.