Handling the letter of authorization

This sub-section is only applicable at PVTC Selects. For more information about the differences between a PVTC and PVTC Select, see About the test center network.

Official visits by Pearson VUE or exam sponsors are arranged ahead of time with your test center. These visitors must have a signed letter of authorization. Each letter of authorization must meet the following requirements:

Be a signed original letter or a copy of a signed original letter. Unsigned letters are not acceptable.
Be printed on the Pearson VUE or exam sponsor's official letterhead.
Include the name of your test center and the date of the visit.
List the name of each visitor. A single letter can list multiple visitors.

Visitors not listed on the letter can visit your test center if they are accompanied by a visitor who is listed. You must write the names of these visitors on the letter and initial next to each name. A visitor already listed on the letter must also provide their initials next to each name. All visitors must present appropriate identification and sign the Site Visitor Log Sheet.

Only four visitors are allowed in the test center at a time. For more information, see Signing visitors in and out.

Explain any special access requirements, such as a tour of the premises. For more information, see Visitor access.
Have a recognizable authorized signature. For more information, see Authorized signatures.

Always collect the visitor's letter of authorization. You must attach a copy of it to a case along with the Site Visitor Log Sheet, and then you must store it at the test center for 12 months. For more information, see Signing visitors in and out.

Politely turn visitors away if you encounter one of the following situations:

There is a visitor from Pearson VUE or an exam sponsor that does not have a letter of authorization.
The letter of authorization does not meet the requirements listed in this section.
The authorized signature is missing from the letter of authorization.
The authorized signature does not match a signature on the authorized signatures list.

If you have other questions or concerns about the letter or doubts about the visitor's identity, contact Channel Quality.