Visitor access

Visitors with letters of authorization are generally permitted to view testing from the proctor workstation. If your test center is a PTC without a proctor workstation, their viewing is done from the administration workstation instead. They can also tour other areas, such as the reception area, restroom facilities, and so on. A test administrator or other Pearson employee must always accompany these visitors.

Under no circumstance can you allow visitors to do the following:

Enter the testing room or accommodations room while testing is in progress.
Enter the server room or data closet. (For exceptions, see Server room visitor access.)
Carry or use any kind of recording equipment or media, such as tape recorders, cameras, camera phones, or video cameras.
Access any Pearson VUE computer systems or applications.
View any candidate's personal information.

Connect any personal equipment to the network.

If any visitor requires access outside these parameters, it will be explained on the letter of authorization. Pearson VUE will also notify you in advance via a case.

For all other authorized visitors, only grant them the access they need to perform their duty. For example, emergency medical personnel responding to an injured candidate may need access to the testing room. However, a service technician normally would not.