Server room visitor access

If authorized repair personnel need to access the data closet, the NOC will approve access and provide them with a one-time access code. Under no circumstances are any unauthorized individuals allowed access to the server room. If a maintenance vendor arrives unexpectedly to access the server room, notify your regional test center manager, the NOC, or VSS immediately before you allow access.

Follow these steps to allow authorized individuals to access the server room:

Treat the repair person as a site visitor, and follow the standard procedures described in Signing visitors in and out.
Escort the repair person to the server room.

Authorized repair personnel must be escorted by a test administrator at all times.

Track every entry into the data closet by having individuals complete the Data Closet Entry Log that is posted inside the server room.

Complete all necessary fields including the repair person's name and company name as well as the date, time in, time out, and reason for entry into the server room.

Fax the Data Closet Log Sheet to PPC Facilities Support every quarter, and store all removed log sheets at the test center for two years.