Site visitor security

It is your responsibility to ensure that only properly authorized visitors are allowed in the test center. The only people permitted to enter the test center are test center personnel, candidates, and authorized site visitors. Courteously but firmly turn away all other visitors. Be sure to follow the instructions on the Site Visitor Log Sheet when there is an authorized site visitor at your test center.

The following table lists the different types of authorized site visitors and their authorization requirements. Follow these guidelines for handling authorized visitors:

Visitor type	Authorization requirement
Assistive personnel for candidates with accommodations	Assistive personnel must have a government-issued ID with a photo and signature. For more information, see Checking in assistive personnel. Assistive personnel do not need a letter of authorization, but some must bring alternative documentation (such as an Assistive Personnel Attendance Record). For more information, see Checking in assistive personnel. Assistive personnel must sign the Site Visitor Log Sheet. For more information, see Signing visitors in and out.
Maintenance vendors, property management personnel, law enforcement, and emergency personnel	Unless the situation is urgent or life-threatening, these visitors must have a photo ID. The ID does not need to be government issued or have a signature. These visitors do not need a letter of authorization. Unless the situation is urgent or life-threatening, these visitors must sign the Site Visitor Log Sheet. For more information, see Signing visitors in and out. For more information about allowing authorized visitors (such as maintenance vendors) into the server room, see Server room visitor access.
Official visitors from Pearson VUE or an exam sponsor	These types of visitors include but are not limited to employees, consultants, and auditors. These visitors must have a government-issued ID with a photo and signature (or two IDs, one with a photo and one with a signature). These visitors must have a signed letter of authorization. This letter is required even if there are no candidates testing that day. Verify that the signature on the letter is that of an authorized signer. For more information, see Handling the letter of authorization and Authorized signatures. These visitors must sign the Site Visitor Log Sheet. For more information, see Signing visitors in and out.

Other types of visitors are not permitted to remain in the test center. The following table provides guidelines for handling other types of visitors:

Visitor type	Guideline
Prospective or future candidates without an appointment that day	These individuals may want to visit in order to become familiar with the test center. If they have a letter of authorization from an exam sponsor, follow the requirements for an authorized visitor. Otherwise, turn the individual away, and explain that only candidates who are currently testing are allowed in the test center. Be sure that these individuals leave the test center promptly.
Friends or family of candidates who are testing	These individuals are not permitted to remain in the test center. If they are unable to leave (for example, a young child), do not admit the candidate. Explain that the candidate cannot be admitted unless they return alone within the exam sponsor's late arrival time. Be sure that friends and family leave the test center promptly.
All other individuals	Anyone else who is not authorized to be in the test center must be courteously turned away.

Scheduled candidates always have priority over visitors. However, you should still monitor visitors and ensure they never do the following:

Impede or interrupt the candidate admission or testing process.
View any personal information or admissions data that a candidate provides.
Ask questions of, distract, or otherwise interact with candidates.