Support hours
Pearson VUE technical support services are available in English 24 hours a day, 7 days a week, throughout the world. Staff members are available by telephone during business hours and by pager at other times. Installation support is only available Monday - Friday. Support hours vary by region. See the tables below for the support hours in the various regions.
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DUBAI (ME) WEEKLY VSS COVERAGE |
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Sundays |
07:00 - 17:00 |
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Monday - Thursday |
06:00 - 17:00 |
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Friday - Saturday |
06:00 - 16:00 |
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APAC WEEKLY VSS COVERAGE |
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Monday - Friday |
06:00 - 16:00 |
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EMEA WEEKLY VSS COVERAGE |
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Monday - Friday |
07:30 - 20:00 |
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Saturday |
07:30 - 14:00 (on call after that) |
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US WEEKLY VSS COVERAGE |
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Monday - Friday |
06:00 - 21:00 |
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Saturday |
06:00 - 19:00 |
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Sunday |
14:00 - 21:00 |
If you have an urgent technical support issue during non-business hours, please call and you will be prompted to leave a message with your name, company name, phone number (including country code and area code) and a brief description of the problem. A member of the on-call staff will return your call.
Cases submitted via ServiceDirect will be addressed during the normal business hours for your region.
See Contacts for phone numbers.
Pearson VUE Proprietary and Confidential