Support hours
Pearson VUE technical support services are available in English 24 hours a day, 7 days a week, throughout the world. Staff members are available by telephone during business hours and by pager at other times. Installation support is only available Monday - Friday. Support hours vary by region. See the tables below for the support hours in the various regions.
DUBAI (ME) WEEKLY VSS COVERAGE
|
Sundays |
07:00 - 17:00 |
|
Monday - Thursday |
06:00 - 17:00 |
|
Friday - Saturday |
06:00 - 16:00 |
APAC WEEKLY VSS COVERAGE
|
Monday - Friday |
06:00 - 16:00 |
EMEA WEEKLY VSS COVERAGE
|
Monday - Friday |
07:30 - 20:00 |
|
Saturday |
07:30 - 14:00 (on call after that) |
US WEEKLY VSS COVERAGE
|
Monday - Friday |
06:00 - 21:00 |
|
Saturday |
06:00 - 19:00 |
|
Sunday |
14:00 - 21:00 |
If you have an urgent technical support issue during non-business hours, please call and you will be prompted to leave a message with your name, company name, phone number (including country code and area code) and a brief description of the problem. A member of the on-call staff will return your call.
Cases submitted via ServiceDirect will be addressed during the normal business hours for your region.
See Contacts for phone numbers.
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