ContactsHelp image.

The following tables identify who to contact for information or help during installation.

For technical support issues:

  1. Problems with installing hardware or software
  2. Problems with downloading exams
  3. Technical difficulties
  4. Product or service issues

For all technical difficulties such as those listed above, users should visit the www.pearsonhelp.com website. Select to view screeenshotSelect to view screeenshot

Pearson VUE technical support portal

This site allows you to connect with a remote operator to receive support, use Live chat to connect with a VUE Support Specialist, locate the region-specific phone numbers to call and speak with a VUE Specialist, as well as other support links.

Note iconFor non-technical support issues:

  1. Exam registration issues
  2. Case Reports requiring immediate attention
  3. Procedural questions
  4. Help on maintaining your schedule
  5. See the Contact Support document for phone numbers

Note iconFor sales issues:

  1. New site sign-up issues
  2. Contract issues

For any sales or contract issues, see the Become a test center Contact Channel Sales page on the Pearson VUE website. Select the New test center inquiries button and select the desired Region. All the email and telephone numbers for the region are listed in that section. Select to view the screenshot.Select to view the screenshot.

Note iconFor documentation and support issues:

  1. Case reporting and tracking see the ServiceDirect application in this connect portal
  2. Application updates, see the Site system information application in this Connect portal
  3. Frequently asked questions, see the Knowledge Base articles within ServiceDirect application in the Connect portal
  4. Marketing materials, see the test center marketing page on the Pearson VUE website.

 

Pearson VUE Proprietary and Confidential