Pearson VUE Authorized Test Center Policies and Procedures Guide

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Copyright © 2024 Pearson Education, Inc. or its affiliates. All rights reserved. pvuecopyright@pearson.com

 

Pearson VUE Contacts

The following table identifies who to contact for information or help. Full contact details are provided later in this section and linked to within the table. Phone numbers were current when this guide was published.

For test administrator help with

Contact

  • Exam registration issues

  • Cases that require immediate attention

  • Procedural questions

  • Help on maintaining your schedule

  • New testing center sign-up issues

  • Product or service issues

  • Contract issues

Test Center Support Line

Note: Do not provide this contact information to candidates.

  • Problems with downloading exams

  • Technical difficulties

Pearson VUE Support Services (VSS)

Note: Do not provide this contact information to candidates.

For candidate help with

Contact

Any candidate questions

Pearson VUE Customer Service

 

Test Center Support Line

Contact the Test Center Support Line using the following information:

Americas/Canada

Test Center Support Line (toll free): 1-800-704-3613

Test Center Support Line (toll call): 1-952-905-7481

Please use either number above and do not call the general receptionist number at Pearson VUE. Dialing the receptionist number will only delay our ability to assist you.

 

Europe/EMEA

Austria

0800-292486

Belgium (Dutch)

0800-74467

Belgium (French)

0800-74468

France

0800-904025

Germany

0800-1811840

Israel

1-80-9453796

Italy

800-790991

Netherlands

0800-0236023

Portugal

800-831428

South Africa

0800-995043

Spain

900-973100

Sweden

020-798784

Switzerland (German)

0800-837715

Turkey

00800-448821731

United Kingdom

0800-7316658

All other EMEA countries

+44 20 3564 6415

EMEA Channel Quality: +44 20 3564 6415, option 5

Channel Quality handles issues such as:

  • Activating a new test center

  • Closing your test center temporarily due to weather or other reason or closing a test center permanently

  • General, non-test-taker related test center policies and procedures

  • Locating the client reference, rules agreements, and other documents in the Connect portal

  • Using Site Manager and User Management, including how to update personnel or update hours of operation

  • Test administrator certification and recertification

For all other issues, call the appropriate support number for your location.

 

Asia/Pacific

Australia

1800 022 457

China

400 810 6035

China - ACCA exam delivery support only

400 810 6066

Hong Kong

030 714 600

India

000800-440-1522

Indonesia

00 1803 441017

Japan

81-120-355-183

Korea

0807590880

Malaysia

1800 880 403

New Zealand

0800 45 1234

Philippines

1800 1441 0320

Singapore

800 4481 551

Taiwan

800666311

Thailand

18004418571

All other Asia/Pacific countries

+852 3077 4930

 

Pearson VUE Support Services (VSS)

Contact Pearson VUE Support Services (VSS) using the following information:

Americas/Canada

Pearson VUE Support Services (VSS): www.PearsonHelp.com

Visit the web site above for a full list of regional VSS phone numbers and additional support information. Please use the numbers listed on this web site and do not call the general receptionist number at Pearson VUE. Dialing the receptionist number will only delay our ability to assist you.

 

Europe/EMEA/Asia/Pacific

Email

China: pvchinavss@pearson.com

Japan: pvjpvss@pearson.com

Pearson VUE Support Services (VSS): www.PearsonHelp.com

Visit the web site above for a full list of regional VSS phone numbers and additional support information. Please use the numbers listed on this web site and do not call the general receptionist number at Pearson VUE. Dialing the receptionist number will only delay our ability to assist you.

 

Support hours

Pearson VUE technical support services are available 24 hours a day, 7 days a week, throughout the world. Staff members are available by telephone during business hours and by mobile phone at other times. If you have an urgent technical support issue during non-business hours, please call to speak with our technical support team. You may be prompted to leave a message with your name, company name, phone number (including country code and area code), and a brief description of the problem. A member of the on-call staff will return your call. Non-business hour support should only be used for test delivery issues and software installation. General questions will be handled during normal business hours.

Cases that are created in ServiceDirect or issues that are communicated by email will be addressed during the normal business hours for your region.

 

Japan support hours

In Japan, VSS is available only at the following times:

Weekdays: 9:00-21:00

Weekends: 9:00-18:00

Public holidays: Closed all day

Copyright © 2024 Pearson Education, Inc. or its affiliate(s). All rights reserved. Pearson VUE Confidential. pvuecopyright@pearson.com