Pearson VUE Authorized Test Center Policies and Procedures Guide
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Copyright © 2024 Pearson Education, Inc. or its affiliates. All rights reserved. pvuecopyright@pearson.com
Pearson VUE Contacts
The following table identifies who to contact for information or help. Full contact details are provided later in this section and linked to within the table. Phone numbers were current when this guide was published.
For test administrator help with |
Contact |
|
Note: Do not provide this contact information to candidates. |
|
Pearson VUE Support Services (VSS) Note: Do not provide this contact information to candidates. |
For candidate help with |
Contact |
Any candidate questions |
Test Center Support Line
Contact the Test Center Support Line using the following information:
Americas/Canada |
Test Center Support Line (toll free): 1-800-704-3613 Test Center Support Line (toll call): 1-952-905-7481 Please use either number above and do not call the general receptionist number at Pearson VUE. Dialing the receptionist number will only delay our ability to assist you. |
Europe/EMEA |
|
Austria |
0800-292486 |
Belgium (Dutch) |
0800-74467 |
Belgium (French) |
0800-74468 |
France |
0800-904025 |
Germany |
0800-1811840 |
Israel |
1-80-9453796 |
Italy |
800-790991 |
Netherlands |
0800-0236023 |
Portugal |
800-831428 |
South Africa |
0800-995043 |
Spain |
900-973100 |
Sweden |
020-798784 |
Switzerland (German) |
0800-837715 |
Turkey |
00800-448821731 |
United Kingdom |
0800-7316658 |
All other EMEA countries |
+44 29 2293 6812 |
EMEA Channel Quality: +44 29 2293 6812, option 5 Channel Quality handles issues such as:
For all other issues, call the appropriate support number for your location. |
Asia/Pacific |
|
Australia |
1800 022 457 |
China |
400 810 6035 |
China - ACCA exam delivery support only |
400 810 6066 |
Hong Kong |
030 714 600 |
India |
000800-440-1522 |
Indonesia |
00 1803 441017 |
Japan |
81-120-355-183 |
Korea |
0807590880 |
Malaysia |
1800 880 403 |
New Zealand |
0800 45 1234 |
Philippines |
1800 1441 0320 |
Singapore |
800 4481 551 |
Taiwan |
800666311 |
Thailand |
18004418571 |
All other Asia/Pacific countries |
+852 3077 4930 |
Pearson VUE Support Services (VSS)
Contact Pearson VUE Support Services (VSS) using the following information:
Americas/Canada |
Pearson VUE Support Services (VSS): www.PearsonHelp.com Visit the web site above for a full list of regional VSS phone numbers and additional support information. Please use the numbers listed on this web site and do not call the general receptionist number at Pearson VUE. Dialing the receptionist number will only delay our ability to assist you. |
Europe/EMEA/Asia/Pacific |
|
China: pvchinavss@pearson.com Japan: pvjpvss@pearson.com |
|
Pearson VUE Support Services (VSS): www.PearsonHelp.com Visit the web site above for a full list of regional VSS phone numbers and additional support information. Please use the numbers listed on this web site and do not call the general receptionist number at Pearson VUE. Dialing the receptionist number will only delay our ability to assist you. |
Support hours
Pearson VUE technical support services are available 24 hours a day, 7 days a week, throughout the world. Staff members are available by telephone during business hours and by mobile phone at other times. If you have an urgent technical support issue during non-business hours, please call to speak with our technical support team. You may be prompted to leave a message with your name, company name, phone number (including country code and area code), and a brief description of the problem. A member of the on-call staff will return your call. Non-business hour support should only be used for test delivery issues and software installation. General questions will be handled during normal business hours.
Cases that are created in ServiceDirect or issues that are communicated by email will be addressed during the normal business hours for your region.
Japan support hours
In Japan, VSS is available only at the following times:
Weekdays: 9:00-21:00
Weekends: 9:00-18:00
Public holidays: Closed all day
Copyright © 2024 Pearson Education, Inc. or its affiliate(s). All rights reserved. Pearson VUE Confidential. pvuecopyright@pearson.com