Technical problems
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For more information about resolving technical issues, see Troubleshooting technical problems. |
Whenever a technical issue affects a candidate's testing experience, create a case, selecting the appropriate options.
- For problems with Pearson VUE software, such as Delivery Manager or Admissions Manager:
Exam delivery
Problem with Pearson VUE application
- For problems with other software:
Exam delivery
Problem with computer software
- For hardware issues with the candidate's delivery workstation:
Exam delivery
Hardware issue
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