Ordering test center supplies

Certain test center supplies must be ordered from Pearson and shipped to your site, while others can be obtained from alternate sources. Free marketing materials for your test center are available on the Pearson website.

You can order some supplies from your local office supplies retailer (for example, Staples or Office Depot). These items include the following:

Calculators
Cleaning supplies
Lightbulbs
Personal protective equipment (PPE)
Other office supplies

Test centers receive an initial supply of noteboard pens, but Pearson VUE Authorized Test Centers are required to purchase replacement pens. You need to purchase superfine tip, black, erasable whiteboard markers. The pens that Pearson uses are Staedtler Lumo Non-Permanent Color - Superfine, Black. Be sure that the pens you purchase are erasable. Refer to the table below to determine which supplies you can order through ServiceDirect and which supplies require you to contact VSS first.

Test center type	Supplies	How to order	Request type
Pearson VUE Authorized Centers (PVTCs) and PVTC Government Centers	Erasable booklets	ServiceDirect case	Supplies/Facilities
	Erasable noteboards	ServiceDirect case	Supplies/Facilities
	Exam supplement	ServiceDirect case	Supplies/Facilities
	Response sheets	ServiceDirect case	Supplies/Facilities
	Signs/posters	ServiceDirect case	Supplies/Facilities
	Consult with VSS before purchasing the following:
	Admissions camera	Troubleshoot with VSS before purchasing	Admissions Equipment
	Signature pad	Troubleshoot with VSS before purchasing	Admissions Equipment
PVTC Selects	Admissions camera	VSS	Admissions Equipment
	Admissions tablet	VSS	Admissions Equipment
	Audio and video monitoring equipment	VSS	AV/Network Equipment
	DIA scanner	VSS	Admissions Equipment
	Earplugs	ServiceDirect case	Supplies/Facilities
	Erasable booklets	ServiceDirect case	Supplies/Facilities
	Erasable noteboards	ServiceDirect case	Supplies/Facilities
	Erasable markers/pens	ServiceDirect case	Supplies/Facilities
	Exam supplement	ServiceDirect case	Supplies/Facilities
	Headphones	VSS	Workstation Equipment
	Palm vein device	VSS	Admissions Equipment
	Response sheets	ServiceDirect case	Supplies/Facilities
	Signature pad	VSS	Admissions Equipment
	Signs/posters	ServiceDirect case	Supplies/Facilities

Contacting VSS

Generally, if your test center needs a replacement admissions camera, digital signature pad, or other device, you must contact VSS first. VSS will help you troubleshoot the issue and determine if the device can be repaired. If replacement equipment is required, most Pearson VUE Authorized Test Centers are contractually required to purchase new equipment such as admissions cameras or a digital signature pad.
Reach out to Channel Care for additional information about items that may be available for your test center.

Ordering through a ServiceDirect case

To order these supplies in ServiceDirect, follow these steps:

Create a case, selecting these options:

Test center request

Test center fulfillment

Refer to the table above to select the appropriate Request Type.

Select the items you need.
In the description, indicate how many items you need.

Submit the case.

Tracking orders

The Pearson fulfillment team reviews fulfillment cases within two business days. After the team orders the requested items, they will add a comment to the case that has the Service Order Number for tracking your shipment. Your test center will also receive an email about the shipment and how to track it. At this point in the process, the fulfillment team will close the case.

Shipments should arrive within 7-10 business days for domestic orders and 10-14 business days for international orders. If a shipment is late and you have not received further instructions, you can email the fulfillment team (TCCF@pearson.com) to request a status update on your order. You can also reach out to Channel Care for further assistance:

Channel Care Team

Americas: pvtcamericaschannelcare@pearson.com
APAC: pvtcapacchannelcare@pearson.com
EMEA: emeachannelcare@pearson.com

In the email, be sure to include the case number, your site ID, the tracking number (if known), and a contact number for your site.