Reprinting score reports through the Reprint Utility
An exam sponsor's client reference indicates whether a score report or other type of document should print when a candidate finishes an exam. If an exam does not produce a printout when it should, the Reprint Utility can help you reprint the document.
Before you attempt to use the Reprint Utility:
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Check the exam sponsor's client reference
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Check to see whether there is a specific policy for reprinting score reports. Some exam sponsors do not allow reprints.
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Confirm that the exam is expected to provide a printout.
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Make sure that your printer is powered on and working.
Follow these steps if you still need to reprint the score report:
Reprint a score report that fails to print after an exam
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On the administration workstation, click Start, point to All Programs, VUE Applications, and click Reprint Utility.
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If your test center is a PVTC Select that is set up with Cloud Control Technology, do not open the application directly from the Windows taskbar. Instead, start a session on Cloud Control, and then double-click the Reprint Utility icon from the Pearson Admin – Applications window. For more information, see Opening the VUE applications at PVTC Selects in appendix D. |
This opens a special version of Delivery Manager that cannot start, stop, or resume exams.
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Log in using your Pearson VUE username and password.
The Appointment Selection (Reprint View) window appears.
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In the Appointment Selection (Reprint View) window, select the candidate whose score report did not print, and click Reprint.
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After the score report prints, click Exit, enter your login information, and then click Exit again.
If this process did not cause the score report to print, follow these steps:
Report a reprint failure and request a score report
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Contact VSS to inform them of the situation.
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Create a case, selecting these options:
Candidate inquiry
Score report request
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Tell the candidate to expect a communication from Pearson VUE Candidate Services when the problem has been resolved.
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If a candidate later contacts the test center to request a score report reprint, direct the candidate to contact the Pearson VUE Call Center for assistance. |
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