Reprinting score reports through the Reprint Utility

An exam sponsor's client reference indicates whether a score report or other type of document should print when a candidate finishes an exam. If an exam does not produce a printout when it should and the exam sponsor offers web-based score reports, direct the candidate to obtain a copy on the client website. If the exam does not produce a printout when it should and the exam sponsor does not offer web-based score reports, the Reprint Utility can help you reprint the document.

Use the following table to determine what action to take when an exam does not produce a printout:

Exam sponsor's printout policy	Action
The exam does not have a web-based score report Reprints are allowed.	Verify the printer is powered on and working, then follow the Reprint Utility instructions below.
The exam does have a web-based score report.	Direct the candidate to obtain their printout on the client website. Do not use the Reprint Utility or create a case. See the Web-Based Score Reports - Client List for a list of clients that offer web-based score reports.
Reprints are not allowed.	Follow the instructions in the exam sponsor's client reference.

Follow these steps if you still need to reprint the score report using the Reprint Utility:

Reprint a score report that fails to print after an exam

On the administration workstation, click Start, point to All Programs, VUE Applications, and click Reprint Utility.

If your test center is a PVTC Select that is set up with Cloud Control Technology, do not open the application directly from the Windows taskbar. Instead, start a session on Cloud Control, and then double-click the Reprint Utility icon from the Pearson Admin – Applications window. For more information, see Opening the VUE applications at PVTC Selects in appendix D.

This opens a special version of Delivery Manager that cannot start, stop, or resume exams.

The Appointment Selection (Reprint View) window appears.

In the Appointment Selection (Reprint View) window, select the candidate whose score report did not print, and click Reprint.
After the score report prints, click Exit, enter your login information, and then click Exit again.

If this process did not cause the score report to print, follow these steps:

Report a reprint failure and request a score report

Contact VSS to inform them of the situation.
Create a case, selecting these options:

Candidate inquiry

Score report request

Tell the candidate to expect a communication from Pearson VUE Candidate Services when the problem has been resolved.

If a candidate later contacts the test center to request a score report reprint, direct the candidate to contact the Pearson VUE Call Center for assistance.