Disturbances in the testing environment

Unusual outside noise disturbances and strong smells, such as construction and paint fumes, can occur within the testing environment. If an outside disturbance occurs after an exam has started, make every attempt to contact property management about it. This effort can help minimize the disturbance until testing has finished for the day. If a candidate complains about any noise disturbance, offer the candidate earplugs, if available.

For any disturbances that impact the candidate’s testing experience, create a case and select these options:

Exam delivery

Problem with testing environment

If the testing room needs to be evacuated for some reason, candidates must wait for the issue to be resolved. Candidates taking an on-demand exam must wait 30 minutes, and candidates taking an event exam must wait 60 minutes unless otherwise documented in the client reference. Examples of these situations include power outages or fire drills. For more information, see Resuming and late-start policies.