Changing the amount of exam time remaining

The procedure described in this section allows you to extend the length of an exam. You may need to use this feature if a candidate lost exam time due to incorrect exhibits, technical problems, a fire drill, or an emergency and you did not have the opportunity to stop the exam in advance. It is your responsibility to assess the amount of time that the candidate lost, but you need to contact VSS before adding time to a candidate's exam.

In most situations, any extra time offered for an accommodation is already built into the exam. If the extra time is not built into the exam, Pearson VUE will assign you a case that contains instructions to manually extend the time.

Exams delivered through the Administrator application do not allow you to change the amount of time remaining.

Follow these steps to change the amount of time remaining in an exam:

Press Ctrl+Shift+F12 on the candidate's workstation keyboard.

The Delivery Manager - Login window appears.

Type your username and password, and then click Login.

The Administrator Overrides window appears.

Select the Adjust the time remaining (minutes) option, type the necessary amount of time (in minutes) into the Amount field, and then click OK.

This feature can be used to add or subtract time in minutes from an exam. To subtract time from an exam, type a minus sign (-) in front of the number in the Amount field.

The Authorization window appears.

Follow the process described in Obtaining an authorization code in Delivery Manager.

An authorization code is necessary for any exam time to be extended. VSS will need to know the registration ID associated with the exam requiring a time extension. After you enter the authorization code from VSS, the time adjustment is applied and shown in the exam window. The candidate can resume the exam where he or she left off.

Create a case as soon as possible.