Verifying required documentation

Some exam sponsors require candidates to present certain documentation during the admissions process as a prerequisite for testing. Certificates of course completion and admission letters are examples of the types of documents that some exam sponsors require. Some exam sponsors may require you to collect the document. Confirm that any required documentation meets the mandates indicated in the exam sponsor's client reference.

If a candidate forgets to bring the required documentation, allow the candidate to retrieve it if time permits. Make sure to review the client reference for any exceptions.

If a candidate cannot test because the documents presented do not meet the exam sponsor's requirements, instruct the candidate to contact the call center for assistance, and create a case, selecting these options:

Admissions/Check-in

Problem with required documentation