Procedure for handling IDs from sanctioned countries

Never scan an ID from a U.S. sanctioned country with the DIA device. If you do, you must call the test center support line. For more information on the DIA process, see Appendix D, Completing DIA in Admissions Manager.

Registration Manager may prevent a candidate from scheduling an exam if the country listed in their candidate record is sanctioned. In this situation, the candidate must be able to prove that their primary residence is in a non-sanctioned country so that they can update their candidate record to list that country instead. (Note that the process for updating demographic information varies by exam sponsor.)

Pearson may provide exam delivery services to candidates from any country (including U.S. sanctioned countries) except for candidates who are residents of Iran. Exam sponsors may also choose to prohibit IDs from other U.S. sanctioned countries. If an exam sponsor prohibits IDs from additional countries, this information is always documented in the exam sponsor's documentation.

Follow these steps if a candidate presents a primary or secondary ID from Iran or another U.S. sanctioned country that the exam sponsor prohibits:

Explain to the candidate that the identification was issued in a country that is prohibited and that you cannot continue the admission process without seeing additional government-issued documentation. The additional documentation must prove that the candidate's primary residence is in a non-sanctioned country.

Acceptable forms of such documentation are:

Passport
National (or European) identification card
Permanent resident card or permanent resident visa
Certificate of naturalization or citizenship
U.S. green card (alien registration receipt card)
Driver's license
Student visa
Work visa
Employment authorization papers

If you are not sure whether the documentation provided by the candidate meets the previous criteria, call the test center support line to contact a program coordinator. The program coordinator can advise whether the documentation is sufficient to admit the candidate.

Based on whether the candidate can provide valid supplemental documentation, admit or turn away the candidate.

If admitting the candidate:

Complete the admission process and create a case for documentation purposes.

If turning the candidate away:

Advise the candidate that they need to provide Pearson with such proof before they can test in the future.

If the candidate has questions, advise them to contact Pearson through one of the following methods:

U.S. or Canada toll free: 1-800-359-7755 ext. 3918
International: +1-952-681-3918
Email: pearsonvuecontracts@pearson.com

Create a case immediately, selecting these options:

Admissions/Check-in

Problem with candidate ID

Provide the following information in the case Description field:

Type of ID presented
Which sanctioned country it is from
What documentation was subsequently provided by the candidate
Whether the candidate was admitted or turned away