Name-matching guidelines

You must check that the candidate's name on the ID(s) match the candidate's name on the test center schedule. Name-matching rules vary across exam sponsors. Check the exam sponsor's client reference to see if the exam sponsor has unique name-matching guidelines. Otherwise, use the standard Name-Matching Guidelines located in the Resources application in the Connect portal.

Names often do not match because a candidate has recently been married, divorced, or received a legal name change. Typically for the candidate to be admitted, the candidate must present a marriage license, divorce decree, or legal name change documentation (court order) to supplement the identification. However, some exam sponsors do not allow supplements to the identification, so always refer to the exam sponsor's client reference.

If a candidate claims to have changed his or her name recently but the change is not reflected in Admissions Manager, look up the candidate's record in Registration Manager to see if the name has been changed there. For more information about how to locate a candidate's record in Registration Manager, see Locating a candidate record. If the name matches in Registration Manager, continue admitting the candidate.