Candidates blocked from testing during admission

This entire section is only applicable at PVTC Selects. For more information about the differences between a PVTC and PVTC Select, see About the test center network.

Candidates can be blocked from testing for certain exam sponsors. The system determines whether a candidate is blocked when you go through the admission steps in Admissions Manager.

As you advance through the admission steps with a candidate, the following message appears in Admissions Manager when the candidate is blocked from testing:

Do not inform the candidate that he or she is blocked from testing.

Follow these steps when the message appears:

Click OK to return to the schedule pane in Admissions Manager.

The Admit and Revoke Admissions buttons are disabled. You are not allowed to admit or revoke the candidate for the exam.

If you are able, create a copy of the candidate's photo identification.
See the exam sponsor's client reference for more information on how to handle blocked candidates.

The exam sponsor may have a unique process for handling blocked candidates. If there is no information in the exam sponsor's documentation on how to handle blocked candidates, use the following process:

Contact VSS for further instructions.

If the exam sponsor allows a blocked candidate to test, work with VSS to admit the candidate.

If the exam sponsor does not allow a blocked candidate to test:

Turn the candidate away. Do not tell the candidate that he or she is blocked from testing. Instead, tell the candidate that there is a problem with the registration and that he or she cannot test.
Provide the candidate with the Pearson VUE Turn Away Letter, which is available in the Resources application in the Connect portal. Make a check mark next to "Problem with Registration" on the letter.
If the candidate has any questions, advise the candidate to contact the Pearson VUE Call Center for information.
Call the program coordinator to report the situation.

Create a case, selecting these options:

Exam delivery

Candidate Error or Misconduct

Attach the copy of the candidate's photo ID to the case.