Confirmation letters and other correspondences

Letters or correspondences, such as order confirmation, reschedule, cancellation, and payment confirmation letters, are initially sent to candidates by either email or ground mail. When an appointment is scheduled or changed in Registration Manager, the system checks whether the candidate has an email address in his or her record. If there is an email, the letter is sent by email. If the candidate does not have an email, the letter is sent by ground mail.

If necessary, you can use Registration Manager to request for a letter or other correspondence be resent by email. For example, if a candidate calls and explains that he or she did not receive an order confirmation letter or lost it, you can check when and how the letter was sent and request that the letter be resent to the candidate. You can also use this same feature to request a copy of the payment confirmation letter for yourself. This may be necessary if your test center paid for the candidate’s registration by credit card and you need a copy of the payment confirmation letter.

The next few sections provide more details on how to resend letters and correspondences.