Canceling an exam appointment

Follow these steps to cancel an exam appointment:

Find the candidate's record.

For more information, see Locating a candidate record.

Click the History tab in the Customers screen, and locate the exam appointment the candidate wants to cancel.

If necessary, use the Show drop-down list to find the exam appointment.

Select the exam appointment.

Detailed information about the registration is noted at the bottom of the window.

Click Cancel Item.

The Cancel Item window lists information about the exam registration, including any discounts that are associated with it and the amount of the refund if it is canceled.

Click Save to cancel the exam. When a confirmation message appears, click Yes.

Pearson VUE will process the candidate's refund the next business day, but candidates who paid by credit card should be told that the credit may not show up on their statements until the next month.