Checking RMA

If your test center is located on a United States federal or state facility or military installation, do not refer to the information in this section. Instead, see Checking RMA at PVTC Government Centers in Appendix C.

The Pearson VUE Application Wrapper automatically connects to the Pearson VUE hub over the internet at scheduled intervals, including overnight, to run the Remote Maintenance Agent (RMA). For more information about the Pearson VUE Application Wrapper and RMA, see Application Wrapper and Remote Maintenance Agent.

At the beginning of each testing day, you must verify that RMA ran properly overnight to ensure that your test center has the latest schedule and exam information. The RMA connection log application in the Connect portal allows you to look at your test center's RMA connection history for a specific time period.

For more information about how to use the RMA connection log application, see Application instructions in the Connect portal.

If the RMA connection log application shows that RMA is not running properly or that no connections have taken place since midnight, ensure that the server is powered on. If the server is powered on, contact VSS immediately.