Guidelines for test center corrective action

If your test center is found to be below acceptable levels of quality or test security, Pearson VUE puts your test center on a corrective action plan, which can include suspension of exam delivery. As a last resort, your test center is deactivated and the Test Center Agreement is terminated.

The following sub-sections provide guidelines for corrective action in response to an incident that violates the quality or security of exam delivery. The violations and corrective actions listed are examples, and Pearson VUE may take additional corrective actions, such as requiring you to send your log sheets to Pearson VUE on a regular basis or to recertify the Pearson VUE administrator.

One action that may be taken is to suspend exam delivery at your test center. A suspension may last for days, weeks, months, or as long as deemed necessary to indicate that the test center has improved. If an incident is repeated after a suspension is lifted, the next step may be to end the business agreement. The actions of suspension and termination of the Test Center Agreement can be communicated verbally and will be confirmed in writing through a case, email message, or letter to the test center.

Disclaimer

The section describing corrective actions is intended for guidance and general informational purposes only. It does not extend, restrict, or modify the rights or remedies of Pearson VUE or the test center under the Test Center Agreement.