Where do candidates create an account?

Pearson website

Who can merge duplicate accounts?

Pearson

Who can update candidate demographics?

Name

Customer Service (Pearson Call Center)

Date of birth

1. Test administrator

2. Customer Service (Pearson Call Center)

3. Candidate via Pearson account

Phone number

1. Test administrator

2. Customer Service (Pearson Call Center)

3. Candidate via Pearson account

Email address

1. Test administrator

2. Customer Service (Pearson Call Center)

3. Candidate via Pearson account

Home address

1. Test administrator

2. Customer Service (Pearson Call Center)

3. Candidate via Pearson account

Social Security number

Customer Service (Pearson Call Center)

Who handles account recovery?

Customer Service (Pearson Call Center)

Do candidates need client authorization before scheduling?

No

Can candidates under 18 test?

No

Who approves accommodations?

Pearson

Request process

Candidates must request accommodations before scheduling. To request accommodations, candidates follow these steps:

1. Visit the Pearson Reasonable Adjustments Request System (RARS) page.

Note: First-time users must click New Candidate Registration and follow the steps to create an account.

2. Log in to RARS.

3. Click Start a New Request Here.

4. Provide the information requested at each step.

5. Upload supporting documents.

6. Click Submit.

Scheduling process for standard appointments

Candidates can schedule through either method:

1. Pearson website

2. Customer Service (Pearson Call Center)

How far in advance must candidates schedule test center appointments?

24 hours

Are walk-in appointments allowed?

No

Rescheduling process for standard appointments

Candidates can reschedule through either method:

1. Pearson website

2. Customer Service (Pearson Call Center)

How late can candidates reschedule test center appointments?

48 hours

How many times can candidates reschedule an appointment?

Unlimited up to 48 hours before the appointment

Is there a fee to reschedule?

No

Who should candidates contact to reschedule due to an emergency?

Pearson

Note: Candidates must submit documentation of the emergency to Pearson VUE within 14 days if the candidate is requesting that the absence be excused.

Cancellation process for standard appointments

Candidates can cancel through either method:

1. Pearson website

2. Customer Service (Pearson Call Center)

How late can candidates cancel test center appointments?

48 hours

Is there a fee to cancel?

No

Who should candidates contact to cancel due to an emergency?

Pearson

Note: Candidates must submit documentation of the emergency to Pearson VUE within 14 days if the candidate is requesting that the absence be excused.

What happens if candidates miss their appointment?

1. The appointment will be marked as a “no show” in Pearson's system.

2. If candidates want to schedule another appointment, they must repurchase the exam.

How early should candidates arrive?

30 minutes

What's the late-arrival grace period?

15 minutes

What should TAs do if candidates arrive after the grace period?

1. Allow candidates to test if possible.

2. Create a case if the test center can't accommodate the candidate. When creating the case, select Admissions/Check-in and Candidate was late.

Pearson Professional Centers

Pearson Test Centers

Professional & Regulatory Candidate Rules Agreement

Pearson Authorized Test Centers

PVTC Selects

Candidate Rules Agreement

Note: Translations are available in the Connect portal (Resources > Support materials > Test Center Materials > Rules agreements).

Do TAs need to distribute any documents during check-in other than the rules agreement?

No

How many IDs are required?

Two: One primary ID and one secondary ID

Primary ID requirements

The primary ID must be government issued, unexpired, and original.

If the primary ID is one of the following, it must have a photograph and a signature to be valid. 

1. Driver's license

Note: Temporary licenses with all required elements are acceptable

1. Learner's permit (plastic card only)

2. National/state/country identification card

3. Passport

4. Government-issued local language ID (plastic card only)

If the primary ID is one of the following, only a photograph is needed for it to be valid. It does not require a signature.

• Alien registration card (green card, permanent resident, visa)

• Military ID

• Military ID for spouses and dependents

• Passport card

Secondary ID requirements

The secondary ID must be unexpired and have a signature.

1. U.S. Social Security card

2. Bank cards

3. Any form of ID on the Primary list

Name-matching guidelines

Pearson VUE Name-Matching Guidelines

Do candidates need to bring any other documents to the test center (for example, course certificates)?

No

Required admissions data

1. Digital signature

2. Photograph

Notes:

1. If the test center does not have the necessary equipment for the photograph, Admissions Manager will not direct TAs to collect it.

2. If there is no digital signature device, the candidate must sign the rules agreement.

Are candidates allowed to waive collection of their admissions data?

No

Personal items

Standard policy

Noteboard or booklet

One noteboard and pen

Calculators

1. Candidates may bring a basic personal calculator.

2. Provide a basic test center calculator upon request, if available.

3. Calculators are built into the exam.

Reference materials

No

Exhibits

No

Headphones

No

Scheduled breaks

No

Unscheduled breaks

Allowed. TAs must put the exam in unscheduled break mode.

Note: Candidates are prohibited from accessing any electronic devices, including cell phones. See Candidate misconduct for more information.

Can candidates leave the test center building?

No. If candidates leave the building, do not allow them to continue testing. Create a case, selecting Exam delivery, Candidate error or misconduct, and Candidate left building.

What personal belongings can candidates access during breaks?

Medication, food, drinks, and comfort aids when necessary

Should TAs follow the standard policy for ending an exam?

Yes

Should TAs follow the standard policy for handling candidate misconduct?

Yes, follow the standard policy for candidate misconduct except as noted below.

Electronic devices

Candidates who access or use any electronic devices, including mobile phones, during breaks are not permitted to continue testing. Follow the steps below.

1. Inform the candidate that they cannot continue their exam.

2. Turn the candidate away.

3. Put the exam in unscheduled break mode and allow it to time out.

4. Create a case, selecting Exam delivery, Candidate error or misconduct, and Candidates accessed or attempted to use unauthorized item.

Should TAs follow the standard policy for handling technical issues?

Yes

Who provides official results to candidates?

Pearson

Do candidates receive a printout at the test center?

Yes, candidates receive an official score report.

Note: If there are any issues with the printout, do not direct the candidate to contact the client. Inform the candidate that they can view the printout online with their Pearson VUE account.

Can candidates view their results online?

Yes, candidates can view their score report on the candidate website (https://www.pearsonvue.com/us/en/tx/insurance.html).

To access the score report, candidates must sign in to their Pearson VUE account and select View score reports under My account.

Who handles retakes?

Pearson

Retake policy

1. Candidates must wait 24 hours before retaking an exam.

2. Candidates can attempt an exam an unlimited number of times.

Who should candidates contact if they have questions about an exam or its content?

Customer Service (Pearson Call Center)

Is fingerprinting required?

Yes, all candidates seeking a TX Insurance license are required to submit fingerprints for a criminal background check.

How do candidates get fingerprinted?

1. Candidates can schedule to have their electronic/digital fingerprints captured by calling IdentoGO at 1-888-467-2080 or by going to www.ibtfingerprint.com.

2. Pearson VUE does not provide fingerprinting for TX Insurance candidates.