VA DEQ Client Reference
Virginia Department of Environmental Quality
FRONT DESK ADMINISTRATION
RULES DOCUMENT
|
Pearson Professional Centers Pearson Test Centers |
Professional & Regulatory Candidate Rules Agreement |
|
Pearson VUE Authorized Centers PVTC Selects |
Candidate Rules Agreement |
|
Note: This table lists the rules agreements for each test center type. VA DEQ might not authorize all of the test center types to deliver its exams. |
|
IDENTIFICATION
|
Identification Requirements |
Primary required; do not seat candidates for an exam unless they provide one form of valid ID. |
|
Primary ID |
Standard list |
|
Local Language ID |
Government-issued local ID is acceptable as long as the ID meets the established Pearson VUE guidelines. |
NAME-MATCHING GUIDELINES
|
Follow the standard name-matching guidelines. |
DEMOGRAPHIC CHANGES
|
Permitted; test administrators should verify and update candidate demographics in Admissions Manager as necessary. Note: Test administrators can correct typos in the name or address fields without supporting documentation. However, supporting documentation (such as a marriage license) is required if candidates want test administrators to make significant changes to their name or address. |
ADMISSIONS DATA
|
Digital signature, photograph Note: Collected only at test centers that have the necessary admissions equipment to capture the data. |
ADMISSIONS DATA WAIVERS
|
Candidates who want to waive the photo requirement must receive prior approval from VA DEQ. If the candidate requests to waive the photo and has not received prior approval, inform the candidate that this is not permitted. If the candidate refuses to provide the photo, turn the candidate away. |
DOCUMENTS REQUIRED TO TEST
|
None |
LATE ARRIVALS
|
15 minutes |
PROCTORING
ITEMS ALLOWED IN THE TESTING ROOM
|
Personal Items |
Pearson VUE standard policy |
||||||||||||||||||||||||||||||||||
|
Noteboard/Booklet |
One noteboard and pen |
||||||||||||||||||||||||||||||||||
|
Calculators |
Not permitted; the exams have a built-in scientific calculator. |
||||||||||||||||||||||||||||||||||
|
Exhibits/Other Materials |
All exams are open book. Reference materials are not strictly required, but candidates are allowed to bring a maximum of three multi-ring binders with reference documents into the testing room. Note the following:
Inspecting Reference Binders Be sure to inspect the candidate's reference binders before and after testing. Follow these steps when you inspect the binders:
If you find any prohibited reference materials, ask the candidate to store them in the locked storage with their other belongings. If the candidate stores the reference materials, allow them to test. Create a case, selecting Admissions/Check-in and Problem with required documentation. In the case details, state whether the candidate was allowed to test. Note: See the following image for an example of acceptable handwritten notes on a bound reference page:
Refer to the table below for detailed information about which resources are allowed:
|
||||||||||||||||||||||||||||||||||
|
Headphones |
Not applicable |
BREAKS
|
Scheduled |
None |
|
Unscheduled |
Permitted; put the exam in unscheduled break mode. |
|
Leave Building |
Candidates are not permitted to leave the building at any time during an exam. If you discover that a candidate left the building during an unscheduled break, turn the candidate away. Create a case, selecting Exam delivery, Candidate error or misconduct, and Candidate left building. |
|
Access to Personal Belongings |
During unscheduled breaks, candidates may access personal items only if necessary, such as medication and food. |
EXAM EVENTS/RESULTS
|
Tutorial |
10 minutes (mandatory); contact VSS for an override if the candidate hits NO by mistake or if the time limit is exceeded. |
|
Non-Disclosure Agreement |
5 minutes (kick-out) |
|
Exam |
Program Administrator Exams 1.5 hours Inspector Exams 2 hours Plan Reviewer Exams 3 hours Combined Administrator Exams 4 hours |
|
Item Review |
Candidates may skip or mark questions and review them at the end of the exam. The review time is included in the total amount of time allowed for the exam. Note: If a candidate has a question about the review functionality, please show them the review icon on the upper-right corner of the screen. |
|
Results |
Official: Yes; candidates receive official results at the test center. |
|
Printout: Yes; candidates receive a score report. Use standard white paper.
|
|
|
Web-based score: No |
CANDIDATE MISCONDUCT
|
Follow the standard policy for candidate misconduct. |
SUPPLEMENTAL INFORMATION
REGISTRATION AND SCHEDULING
Registration Methods |
|
VA DEQ candidates can register and schedule by:
Candidates can phone the call center at 1-866-389-4417 (toll free) Monday through Friday, 7:00 AM to 10:00 PM, Saturdays from 7:00 AM to 4:00 PM, and Sundays from 9:00 AM to 3:00 PM Central Standard Time. Note: Registration and scheduling are not available through test centers. |
Registration Information |
|
Rescheduling and Canceling |
|
Candidates must reschedule and cancel exam appointments at least 48 hours before the appointment via the candidate website or the call center. Appointments must be rescheduled within the authorized exam delivery period. Some registrations with accommodations must be rescheduled or canceled through the call center. |
RETAKE REQUIREMENTS
|
ACCOMMODATIONS
|
Candidates must submit requests for accommodations to Pearson VUE, and all requests must be approved before the exam appointment. Refer candidates to the following sites for information about accommodations the exam sponsor offers:
Client accommodations are never rescindable at the test center through Delivery Manager. Never manually extend the exam time for extra time accommodations. |
ENDING AN EXAM
|
Follow the standard policy for ending an exam. |
CONTACTING CLIENT
|
Candidates with questions about an exam or its content should be referred to the VA DEQ candidate website: http://www.pearsonvue.com/va/deq. |