FRONT DESK ADMINISTRATION

FINDING CANDIDATES IN ADMISSIONS MANAGER

If Admissions Manager shows the candidate's CCID in place of their name for a Huawei Certification exam appointment, you must use the Candidate Information Portal to find the candidate's appointment. First create a case, selecting Exam Delivery and Problem with computer software. When creating the case, type "Candidate Information Portal" in the description.

Follow the instructions below after the case has been created and use the Candidate Information Portal to locate the exam appointment in Admissions Manager.

Log into the Candidate Information Portal and select Huawei Certification from the drop-down menu in the search bar.

Note: See section 1.3 for detailed instructions about logging into the Candidate Information Portal.
Ask the candidate to provide their User ID.

Candidates can find their User ID on the Huawei Certification candidate website by going to the website directly (https://www.pearsonvue.com.cn/Clients/Huawei.aspx) using their mobile phone. Once the candidate logs in, their homepage will appear and show their name and CCID.

Note: The CCID is listed as the User ID on the candidate's homepage.
Enter the candidate's CCID in the CCID search field and click Search.

Note: If you can't find the candidate's record using their CCID, search by their email address instead.
Verify the candidate's information in the Candidate Information Portal is correct.

Note: Candidates must use their web accounts to update their demographic information.
Find the appointment in Admissions Manager with the same CCID in place of the candidate's name.

Note: The CCID is listed as the User ID on the candidate’s homepage.
Verify the appointment details with the candidate and continue the admissions process.

RULES DOCUMENT

Pearson Professional Centers

Pearson Test Centers

Professional & Regulatory Candidate Rules Agreement

Pearson VUE Authorized Centers

PVTC Selects

Candidate Rules Agreement

Note: This table lists the rules agreements for each test center type. Huawei Certification might not authorize all of the test center types to deliver its exams.

IDENTIFICATION

Identification Requirements	Primary required; do not seat a candidate for an exam unless they provide one form of valid ID. Before you turn away a candidate because of an identification issue, call the test center support line to contact a program coordinator.
Primary ID	Acceptable Primary IDs State or Country identification card Passport Driver's license Military ID Valid Exit-Entry Permit (EEP) to Hong Kong/Macau Government-issued alien registration card (Permanent Resident card) Note: An ID without a photo or signature, like a household register, cannot be accepted.
Secondary ID	Acceptable Secondary IDs Credit card Student ID card Employee's ID card Social Security card Note: If the candidate does not have one of the acceptable secondary IDs listed above, ask the candidate for any ID containing either a name and signature or a name and recent recognizable photo to use instead.
Candidate Information Portal	See below for instructions on using the Candidate Information Portal to check a candidate’s identification: Open a web browser and go to the Candidate Information Portal (https://web.y1.pvue2.com.cn). Enter your username and password, then click Sign In. If you have not signed in for the day, you will be prompted to enter a verification code. The verification code will automatically be sent to your email. Check your spam folder if you do not receive a verification code. You can also click on Request Another Code if you need a code sent to you. Note: If you have previously signed in, skip to step 4. Enter the verification code you received, then click Verify and Continue. The Candidate Information Portal home page appears. Select Huawei Certification from the drop-down menu in the search bar. Enter the candidate’s CCID in the CCID search field, then click Search. Note: If you can’t find the candidate’s record using their CCID, search by their email address instead. Click on Detail. A new window with detailed candidate information appears. Compare the candidate's ID with the information in the Candidate Information Portal. You must verify the candidate’s primary ID type and number. Remember the following: Some digits may be encrypted with asterisks (). For example, if the candidate’s primary ID number is 110132440413020338, it may show as 103401003. You only need to verify the numbers you can see. Candidates are permitted to choose "YYYYMMDD" in the ID Type field during registration instead of a type of primary ID. An encrypted version of the birthdate then appears in the ID Number field. For example, if the candidate’s birthdate is 19841118, it may show as 19*118. If candidates do this, you do not need to verify the candidate's birthdate. Verify the ID meet the client's requirements, then allow the candidate to test. If the primary ID number is missing, allow the candidate to test and create a case, selecting Admissions/Check-in, Request to update personal information, and Other (please indicate the reason in Description). When creating the case, do not include the candidate’s name or phone number. Refer to candidates by their CCID only. If the primary ID number does not match, turn the candidate away and create a case, selecting Admissions/Check-in, Request to update personal information, and Other (please indicate the reason in Description)**. When creating the case, do not include the candidate’s name or phone number. Refer to candidates by their CCID only. Candidates with any questions regarding primary ID numbers should create a ticket with Huawei Talent online. To create a ticket, English-speaking candidates should go to https://e.huawei.com/en/talent/#/issue/add, and Chinese-speaking candidates should go to https://e.huawei.com/cn/talent/#/issue/add. Ensure the candidate’s CCID is on the log sheet, then continue admitting the candidate as normal. Notes: Before turning a candidate away because of an identification issue, call the test center support line to contact a program coordinator. If the Candidate Information Portal is experiencing issues, contact VSS for support.

NAME-MATCHING GUIDELINES

Unless the following exception applies, follow the standard name-matching guidelines.
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Exception

Situation: In the Candidate Information Portal, the first name field contains the candidate's full name, and the last name field contains a period. Or, the first name field contains a period and the last name field contains the candidate's full name.

Resolution: Allow the candidate to test, and do not contact a program coordinator. If the candidate requests to update their name, instruct them to create a ticket with Huawei Talent online.

DEMOGRAPHIC CHANGES

Not permitted; candidates must use their web accounts to update their demographic information. If a candidate requests to update their name or ID number, instruct them to create a ticket with Huawei Talent online.

ADMISSIONS DATA

Digital signature, photograph

Note: Collected only at test centers that have the necessary admissions equipment to capture the data.

ADMISSIONS DATA WAIVERS

If the candidate requests an admissions data waiver and has not received prior approval, call the test center support line to contact a program coordinator.

DOCUMENTS REQUIRED TO TEST

None

LATE ARRIVALS

15 minutes

PROCTORING

ITEMS ALLOWED IN THE TESTING ROOM

Personal Items	Pearson VUE standard policy
Noteboard/Booklet	One noteboard and pen. Note: Provide the candidate with one additional noteboard, if requested.
Calculators	Not permitted; exams contain a built-in calculator.
Exhibits	None
Headphones	N/A

BREAKS

Scheduled	None
Unscheduled	Permitted; put the exam in break mode and fill out the log sheet.
Leave Building	Candidates are not permitted to leave the building at any time during an exam.
Access to Personal Belongings	During unscheduled breaks, candidates may access personal items only if necessary, such as medication and food.

EXAM EVENTS/RESULTS

Tutorial	10 minutes (optional)
Non-Disclosure Agreement	5 minutes (kick-out)
Exam	Varies
Survey	10 minutes (mandatory)
Item Review	Candidates may skip or mark questions and review them at the end of the exam. The review time is included in the total amount of time allowed for the exam.
Results	Official: Yes Onscreen: Yes Printout: Yes; pass/fail, score, and reporting groups feedback Note: If the score report shows the candidate's CCID in place of their name, use the candidate Information Portal to verify the candidate's identity before giving them their score report.

CANDIDATE MISCONDUCT

In all instances of suspected candidate misconduct, stop the exam instead of putting it in unscheduled break mode. Escort the candidate out of the testing room, and call the test center support line to contact a program coordinator.

If the program coordinator determines that the suspicion of misconduct is valid, the candidate will be asked to leave the test center. After the candidate leaves the test center, put the exam in unscheduled break mode, and allow the time to run out.

Be sure to create a detailed case, selecting Exam delivery and Candidate error or misconduct. When creating the case, do not include the candidate’s name or phone number. Refer to candidates by their CCID only.

ADMINISTRATOR RESTRICTIONS

Test administrators may take a Huawei Certification exam, as long as they sit for the exam at a different test center than the one they normally work in.
If test administrators want to take a Huawei Certification exam at a test center they previously worked in, they must wait 6 months after their dismissal from the test center before doing so.

SUPPLEMENTAL INFORMATION

EXAM INFORMATION

Lab-Based Exams:

Some test centers can deliver Huawei Certification exams with "live lab" items. These exams are considered "lab-based exams" and require a sustained remote connection to a third-party server for exam delivery. To connect to the third-party server, lab-based exams depend on a steady internet connection.

If a candidate has a complaint about anything related to the lab exam content or lab environment, first contact the client by calling +86-15013760944 or +86-18239944538 for assistance. Then create a case, selecting Exam delivery and Candidate complaint about exam content.

If a technical issue occurs during a lab-based exam, allow 5 minutes for the lab to be reestablished. If the exam does not resume after 5 minutes, stop the exam, and contact VSS for assistance. If VSS cannot resolve the issue within 30 minutes, ask the candidate if they would like to stay or end the exam.

If the candidate chooses to end the exam or if the lab issue is sitll not resolved after 45 minutes, create a case, selecting Exam delivery and Problem with computer software. When creating the case, do not include the candidate's name or phone number. Refer to the candidates by their CCID only. Provide the case number to the candidate.

When creating the case, include the following information:

What time did the issue occur?
Did the lab load or were there issues during the loading process?
Can you describe how the lab behaved?
Did an error message appear and, if so, what was it?
Were there other lab exams being delivered at the same time?

Note: Only test centers authorized by Huawei Certification are permitted to deliver lab-based exams. If a candidate requests to take the exam in a test center that is not authorized, ask the candidate to create a ticket on the Huawei Certification website (https://e.huawei.com.cn/talent/cert/#/).

REGISTRATION AND SCHEDULING

Registration Methods

Huawei Certification candidates can register and schedule by:

Visiting the candidate website (https://www.pearsonvue.com.cn/Clients/Huawei.aspx).
Calling the Huawei Certification registration number at the call center.

Candidates testing in China can phone the call center at 400-810-8288 (toll free) Monday through Friday, 9:00 a.m. to 6:00 p.m. China Standard Time.

Contacting a Pearson VUE Authorized Test Center.

Registration Information

Huawei Certification candidates cannot register/schedule for an exam unless they have created an account on the Huawei Certification website (http://support.huawei.com/learning).
All payments for exam fees are handled through Pearson VUE.
Candidates need to request accommodations from Huawei Certification, as noted in the "Accommodations" section. The Pearson VUE Accommodations Team will schedule the appointments and make the necessary arrangements.
Candidates must schedule for a lab-based exam at least 7 days before the exam appointment date.
All other Huawei Certification exams should be scheduled at least 24 hours in advance. However, if a candidate arrives at your test center and wants to take the exam that day, you can assist the candidate with same-day scheduling so long as they have already created a Huawei Certification account (cannot be a lab-based exam). If the candidate is eligible to take an exam, and an appointment time is available at your test center, you may schedule the appointment using Registration Manager. After you run RMA and the exam is marked Deliverable on the Admissions Manager Schedule screen, you can check in the candidate. See “Scheduling Candidates with the Candidate Information Portal” below for more information.

Scheduling Candidates with the Candidate Information Portal

Follow these instructions when scheduling candidates at the test center:

Log into the Candidate Information Portal and select Huawei Certification from the drop-down menu in the search bar.

Note: See section 1.3 for detailed instructions about logging into the Candidate Information Portal.
Ask the candidate to provide their User ID.

Candidates can find their User ID on the Huawei Certification candidate website by going to the website directly (https://www.pearsonvue.com.cn/Clients/Huawei.aspx) using their mobile phone. Once the candidate logs in, their homepage will appear and show their name and CCID.

Note: The CCID is listed as the User ID on the candidate's homepage.
Enter the candidate's CCID in the CCID search field and click Search.

Note: If you can't find the candidate's record using their CCID, search by their email address instead.
Verify the candidate's information in the Candidate Information Portal is correct.

Note: Candidates must use their web accounts to update their demographic information.
Open Registration Manager and search for the candidate's record using their CCID.
Continue scheduling the candidate as normal.

Candidates will receive a confirmation email after the registration is complete. This email will not contain the candidate's name.

Rescheduling and Canceling

Lab-based exams

Candidates taking a lab-based exam must cancel exam appointments at least 24 hours before the appointment.
Candidates must reschedule exams at least 48 hours before the appointment through the candidate website, the call center, or the test center.
If a candidate is rescheduling, they must choose a new date that is at least 7 days after the rescheduling date. All registrations with accommodations must be rescheduled or canceled through the call center.

All other exams

Candidates must reschedule and cancel exam appointments at least 24 hours before the appointment through the candidate website, the call center, or the test center. All registrations with accommodations must be rescheduled or canceled through the call center.

RETAKE REQUIREMENTS

Candidates must wait at least 7 days before retaking a failed exam.
Candidates must wait at least 30 days before retaking a passed exam.

ACCOMMODATIONS

Candidates must submit requests for accommodations to the client, and all requests must be approved before the exam appointment. Pearson VUE cannot approve accommodations.

Refer candidates to the following sites for information about accommodations the exam sponsor offers:

General information: http://home.pearsonvue.com/test-taker/Test-accommodations.aspx
Accommodations by program: http://www.pearsonvue.com/accommodations/select_program.asp

Client accommodations are never rescindable at the test center through Delivery Manager.

Never manually extend the exam time for extra time accommodations.

ENDING AN EXAM

Follow the standard policy for ending an exam.

CONTACTING CLIENT

Candidates with questions about an exam or its content should create a ticket with Huawei Talent online. To create a ticket, English-speaking candidates should go to https://e.huawei.com/en/talent/#/issue/add, and Chinese-speaking candidates should go to https://e.huawei.com/cn/talent/#/issue/add.