CREST is a not for profit organisation that serves the needs of a technical information security marketplace that requires the services of a regulated professional services industry.

CREST represents the technical information security industry by: offering a demonstrable level of assurance of processes and procedures of member organisations, validating the competence of their technical security staff, providing guidance, standards and opportunities to share and enhance knowledge, providing technical security staff recognised professional qualifications and those entering or progressing in the industry with support with on-going professional development.

Follow the standard name-matching guidelines.

Not permitted; candidates must contact the call centre, or use their web accounts to update their demographic information.

Digital signature, photograph

Note: Collected only at test centres that have the necessary admissions equipment to capture the data.

N/A

None

15 Minutes

If a candidate arrives more than 15 minutes after their scheduled appointment time, you may seat the candidate for the exam as long as doing so will not disrupt your test centre’s schedule.

The CREST Registered Tester  exam is a lab-based exam please be aware of the following information:

Lab-Based Exams

Some CREST exams have a "live lab" section. These exams are considered "lab-based exams," and they require a sustained remote connection to a third-party server for exam delivery. To connect to the third-party server, lab-based exams depend on a steady internet connection.   

Because the exams are lab-based, be sure to contact VSS immediately for assistance if there are any technical issues during the exam.

Some technical issues might include the following:

·       Lab disappearing from exam. Please allow up to 5 minutes for the lab to be re-established.

·       Issues brought to the attention of the test administrator by the candidate.

When there are technical issues, create a case or update an existing case if one has already been created. When creating the case, select Exam delivery and Problem with computer software. Be sure to include as much of the following information as possible:

·       What time did the issue occur?

·       Did the lab load, or were there issues during the loading part?

·       Was the problem due to latency issues or issues with the content in the lab?

·       Can you describe the behaviour?

·       Was there an error message?

·       Were there other lab exams being delivered concurrently?

·       Did you move the candidate to another workstation?

·       What web browser and operating system (i.e. Microsoft Windows 10) was being used on the workstation?

·       What steps did you perform to reproduce the issue, if any?

Important: During the CCT-INF exam

Candidates will be given 20 minutes of reading time before the exam actually starts. Although this has been configured as an optional resource where candidates decide how much of this time they actually use, they must ensure that they wait until the 20 minutes have expired before starting the exam.
 
This will be required in the exam session to ensure that the lab has been fully loaded. This is a small bug that is being fixed, but due to not being critical for running the exam, CREST have decided to maintain the booked exam sessions and avoid unnecessary disruption.
 
CREST have extensively tested this and, as long as candidates follow the guidelines above, they won't have any issues with the exam once it starts after the 20 minute reading slot.

CRESTDrive

Candidates taking the CCTINF-P and CCTAPP-P exams will have been sent a link to CRESTDrive prior to the exam by the client. Using this link they are able to upload files that can be accessed, but not edited, during the exam. 

Because the exams are lab-based, be sure to contact VSS immediately for assistance if there are any technical issues during the exam.

If there are any technical issues with this please create a case or update an existing case if one has already been created. When creating the case, select Exam delivery and Problem with computer software. Please include as much detail as possible in the case notes. 

Registration Methods

CREST candidates register and schedule their exams directly through Pearson VUE using the following methods:

Visiting the Candidate Website (www.pearsonvue.com/crest).

Candidates can phone the Customer Service Centre (CSC) at 0161 855 7397 Monday through Friday, 9:00 A.M. to 5:00 P.M. For all other regions please see: (http://www.vue.com/CREST/contact/).

Note: Test centre registration and same day scheduling are not permitted.

Registration Information

1. CREST candidates do not require exam an authorization, this is an on demand client.

2. All payments for exam fees are handled through Pearson VUE.

3. Candidates need to request accommodations from CREST, as noted in the "Accommodations" section. The Pearson VUE Accommodations Team will schedule the appointments and make the necessary arrangements.

Rescheduling and Cancelling

1. Candidates wanting to reschedule or cancel their exam must contact Pearson VUE at least one full business day (24 hours) prior to the exam appointment or do so via the candidate website.

2. If a candidate cancels their exam with less than a 24 hour notice he or she will not be eligible for a refund of his or her exam fee.

3. For the below exams, you must have taken one of the prerequisites within 3 months in order to schedule for the next exam:

Please refer candidates to CREST for retake requirements (http://www.crest-approved.org/).

Candidates must submit requests for accommodations to CREST and all requests must be approved before the exam appointment. Pearson VUE cannot approve accommodations.

Refer candidates to the following sites for information about accommodations the exam sponsor offers:

1. General information: http://home.pearsonvue.com/test-taker/Test-accommodations.aspx

2. Accommodations by programme: http://www.pearsonvue.com/accommodations/select_program.asp

Client accommodations are never rescindable at the test centre through Delivery Manager.

Never manually extend the exam time for extra time accommodations.

1. The CCID (Client Candidate ID) number is CRS + 8 numeric digits (example: CRS12345678).

2. CREST exams are delivered via the global PPC Network.

Follow the standard policy for ending an exam.

Candidates who have questions about an exam or its content should visit the CREST website at the following address: (http://www.crest-approved.org/).