Suggesting changes to test center documentation

At times, you may find a possible discrepancy in test center documentation or believe that a document needs clarification. When this happens, first review all of the documentation related to your question or suggestion. Also discuss your question or suggestion with your regional manager, test center manager, or lead test administrator for further clarification. If you still need clarification, create a case to report the issue to the documentation team.

Only create a case when you encounter the following issues within any test center documentation, such as client references, rules agreements, and policies and procedures guides:

An error or discrepancy
Outdated information
Incomplete information
A policy or procedure that needs clarification
Suggestions on how to improve information

Follow these steps to suggest changes to test center documentation:

Create a case, selecting these options:

Test center request

Test center documentation inquiry

Provide detailed information about your request by completing the fields in the case.

If you are requesting new documentation, explain what you are requesting and why. If you have a question or suggestion related to an existing document, list the document's title, the relevant document section, and a detailed explanation of what you are asking or suggesting. If applicable, also indicate if the documentation is specific to a certain exam sponsor.

If possible, attach the document to the case. If not, indicate where the document is located.