Opening and closing ServiceDirect

You can open ServiceDirect through the Connect portal. For more information, see Opening and closing the Connect portal.

If this is your first time signing in to the Connect portal, you need to complete your account setup. Thus, the sign-in process is different initially. For more information, see Opening the Connect portal for the first time.

To close ServiceDirect, select your username in the upper-right corner of the screen. Click Logout from the drop-down menu. A message indicates that the application has been closed.

ServiceDirect logs out if you are inactive for 15 minutes while signed in to the application. About 1 minute before the portal logs out, a message indicates that your session is about to time out. You are also given the option to continue your session or sign out. If you do not respond to the message within 1 minute, ServiceDirect logs out.